Sometimes as a user we encountered issue while try to access ZipHR Mobile App. There are several ways that can be done to handle it. But first make sure that your device is connected and has a fairly stable internet connection.

Common app issues

An application issue could be caused by either the phone or the application itself. Some of the common issues that are often found on iPhone and Android devices include,

• Crashing
• Won’t open
• Won’t respond
• Blank dashboard

Troubleshooting Steps

Step 1. Close ZipHR App

1. Close ZipHR mobile app
2. Re-open ZipHR mobile app

Step 2. Restart your phone

1. Log out of ZipHR mobile app
2. Press your device power button. On the screen, tap Restart
3. If you don't see "Restart," press your phone's power button for about 3 seconds, until your phone restarts.
4. Open ZipHR mobile app and log in
5. Check that the issues have been resolved

Step 3. Check for ZipHR Latest Updates

1. On your device, open the Google Play Store or App Store
2. Check the latest version and click update

Step 4. Clear the app cache

Note - completing this section will wipe any data which has not synchronised with the database. 

iPhone	Android
1. Open setting > click General option	1. Open setting >click application option or application management
2. Click iPhone Storage option	2. There are list of your whole application, choose ZipHR
3. There will be a list of your app, search for ZipHR	3. The application info display will appear, then click Storage Usage option
4. There are two options: Offload App when you want to delete the application but still retain the needed data. The data will be used again when you re-instal the application. Delete App to erase both the application and the data	4. Click Clear Cache option

Blank Dashboard

This often happened due to user Module Access that has not been clicked on the profile. 

My team > Profile > Employment Info > Access

Please make sure your Administrator has activated your Calendar Module.